Frequently Asked Questions
How often do you restock?
We typically restock once a year but due to an increase in interest and all of your support, we'll be working on providing restocks more often on items that shows the most interest. Please make sure to sign up for our email list so you'll be notified first of when this happens.
What happens when my order includes a preorder item?
If you order contains both a preorder item and an in-stock item, both will ship out together when the preorder item has arrived to us. Estimated shipment times may vary for each preorder item. Please make sure you read and understand the timeline for each preorder item by checking out it's respective product page. If you would like the in-stock item to be shipped out earlier, you'll need to place the order separately.
How long does processing & fulfillment take?
Since we are a small business and do not have our own fulfillment center, on average, fulfillment time can range anywhere from 2-5 days to 2+ weeks depending on traffic coming to our site or the holiday season. How do you know if we have an increase in traffic? When that happens, we'll let you know either through updates on our Instagram or through email. We, of course, try are best to fulfill and ship out orders as soon as possible. Please be patient with us!
How long will shipping take?
Shipping is dependent on location destination and type of shipping selected after fulfillment has occurred. We ship from California and shipment estimates are sent via e-mail once the label is created. Tracking numbers may also take between 24-48hrs to update.
Do you ship internationally?
We currently provide worldwide shipping through USPS, UPS and DHL with the exception of destinations affected by service disruptions. By entering your destination upon checkout, you'll be able to view the cost of shipping and if the mail carrier service you selected services your area.
Please note that we do not have control over the pricing of the shipping carriers or any custom fees that may occur. Any import tax, customs or duty are the responsibility of the customer.
What is your shipping policy?
Once your package is in the hands of USPS, UPS or DHL, Daebop is no longer liable or responsible for lost, stolen, damaged or delayed packages. Should you experience any carrier related issues, it will be your responsibility to contact the carrier directly.
If you're concerned over any of the shipping issues listed above, please make sure to choose a shipping option that provides built-in insurance and is eligible for claim should something goes awry during transit.
What happens with returned packages?
In the event that your package has been returned to us (due to wrong address inputted, destination location has moved, etc.), please contact us at firstname.lastname@example.org.
You'll be responsible for paying for any additional shipping costs.
Please note that due to the pandemic, delays that are beyond our control may occur and once we ship out it will be in the hands of the carrier.
Do you accept exchanges or returns?
Exchanges or returns are not accepted at this time. All sales are final.
However, in the event that you receive a damaged or defective product, please contact us at email@example.com within 5 days of delivery and provide your order number and photos of product affected.